Course Microsoft Customer Insights - Data Specialty

Dynamics 365 Customer Insights - Data specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights - Data solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This course begins with importing and transforming your customer data and culminates with extending your customer data platform solution into the Power Platform and Dynamics 365 applications.

• Get started with Dynamics 365 Customer Insights
• Ingest data into Customer Insights
• Create a unified customer profile in Dynamics 365 Customer Insights
• Work with Dynamics 365 Customer Insights
• Enrich data and predictions with Customer Insights

Data Analyst, Functional Consultant

Before attending this course, students must have: Familiarity with Dynamics 365 Customer Insights - Data Firsthand experience with one or more Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform

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