Course Microsoft Dynamics 365 Fundamentals (CRM)

Do you want to learn more about Dynamics 365? This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. This course will include lecture as well as hands-on-labs.

• Describe the foundations of Dynamics 365 customer engagement apps
• Describe shared activities and integration options in Dynamics 365 customer engagement apps
• Explore Dynamics 365 Customer Insights - Journeys
• Describe Dynamics 365 Customer Insights - Data and Dynamics 365 Customer Voice
• Explore Dynamics 365 Sales
• Describe Dynamics 365 Sales capabilities and related apps
• Explore Dynamics 365 Customer Service
• Describe Dynamics 365 Customer Service capabilities and related apps
• Explore Dynamics 365 Field Service
• Describe Dynamics 365 Field Service scheduling capabilities and related apps

Business Owner

None. An understanding of cloud computing is helpful but isn't necessary.

Microsoft Learn. Блестящие возможности.

Приобретайте навыки, которые открывают двери в будущее. Узнайте обо всех возможностях, которые предоставляет вам документация, практические учебные материалы и сертификации, которые помогут с максимальной эффективностью использовать продукты Майкрософт.